Monday, October 14, 2019

  About Us
AR Dental Supplies Sdn. Bhd., one of the leading distributor in dental materials and equipments for dental surgeries and dental laboratories in Malaysia.

The company has all the facilities and services needed in dental industry namely as; dental unit and dental material, machinery and equipments for dental clinics.

The company is gradually progressing and excelling in dental industry since it's inception in 1997 due to the strength of teamwork and commitments by staffs and management.

Mission & Objective

• To become a future leader in distributing dental products in Malaysia Objective

• Committed to offer prompt and efficient service to all clients on all matters related in distributing, planning clinics set up,
   maintaining dental equipments and documentation of financial matters.

Market Situation & Market Segmentation

Number Of Dentists In Malaysia
Referring to the population in Malaysia of 23 million peoples (Figure in 2001), Malaysia have 2144 dentist both private and government sector where about 55% to 60% dentists are in private practice (Statistic figure in 2001). Graduated dentists are required to serve 3 years complete in government service

Malaysia is divided geographically by the West Coast Area, East Coast Area and East Malaysia. Below are the statistic percentages of dentists for private practice based on the division areas :

Percentage of dentist
West Coast
East Coast
East Malaysia

Market Segmentation & Sales Distribution System
Presently, our sales team has 98% market coverage and 70% market penetration in Malaysia. As Malaysia being a small country, our market segmentation is developed geographically. All sales are done by meeting customers directly in all areas, which covered by the respective product and marketing executives. There is no middleman involves and all sales and products promotion leaflet are sent directly to customers.


Technical Department Activities & Commitments

Technical support personnel’s are committed to give efficient and prompt services to all customers where they are attuned to response speedily for any repair in and servicing needed. They also ensure that the installation and commissioning of dental units process runs smoothly which undergo the following procedures.

1) Before-Installation Activities
At first, a survey on the floor plan is to be conducted at the site and to use a template to confirm on the position of the dental unit and for plumbing work. A test-run method is to be applied on the piping system to measure the efficiency of the system.

2) Installation & Commissioning
During the process of the installation and commissioning; guidelines, manual servicing and instructions on how to operate the dental unit will be given such as on/off switch, control button system, wiring system etc.

3) After-Sale Services / Maintenance Service
Maintenance services for dental unit are to be done every 6 months by the technical support personnel’s.


Academic Relations

Universities And Education Institutions
AR Dental Supplies Sdn. Bhd.
has established contacts and academic relations with Malaysia’s education institutions in the business activities for the past three years. Some of the main universities in Malaysia are University Malaya, University Kebangsaan Malaysia, University Institute Technology Mara and University Sains Malaysia.

We have been actively involved in supplying dental materials and equipments for dental clinics and laboratories of the dental faculties in the universities. Our sales and technical representatives are attuned to response speedily to the dental officer’s enquiries and to offer professional advice on all matters related in distributing, giving educational information’s such as disinfections controls and on maintaining heavy equipments and hand instruments. There are educational activities being organized for them such as seminars and practical trainings conducted for the dental officers, nurses and dental technicians, which were jointly organized, by the company and overseas principles. Overseas lecturers and professional personnel who have become authoritative experts in their respective specialties are invited specially to conduct the seminars and trainings..




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